Skip to content

How to Bring the Internet Back Up⚓︎

Summary⚓︎

This will serve as a brief troubleshooting guide to restore internet connectivity.

Considerations⚓︎

  • Connectivity hinges on the following devices:
  • Verizon Optical Network Terminal (ONT)
  • pfSense (Netgate XG-7100)
  • Ubiquiti Unifi Access Point(s) (AP-AC Pro)

Scenarios⚓︎

Internet is down, but pfSense is reachable⚓︎

  1. Check if pfSense is accessible via https://192.168.1.1. If so, login with admin credentials.
  2. In the main menu, select Diagnostics --> Reboot.
  3. Wait for connectivity to restore (approx. 5 mins)

Internet is down and pfSense is not reachable⚓︎

  1. Open network closet and look for a device that says Netgate.
  2. Are there any lights on it?
  3. Yes?
    1. See below.
  4. No?
    1. Unplug the device and plug it back in. If power is restored to the device, wait approx. 5 mins and check connectivity again.

Internet is up, but unable to reach any services (Plex, Ubiquiti gear, etc)⚓︎

  1. Check if pfSense is accessible via https://192.168.1.1. If so, login with admin credentials.
  2. On the home screen, look for Interfaces and take note of the WAN IP address.
  3. In the same area, you'll see Dynamic DNS Status, and should see the Cached IP address should match the WAN IP address.
  4. If the Cached and WAN IP addresses don't match, then Dynamic DNS (Cloudflare) has not updated with the correct DNS information.
    1. Try forcing the Dynamic DNS (DDNS) to update by rebooting pfSense
      1. In the main menu, select Diagnostics --> Reboot.
    2. Should this not automatically update the DDNS IP address, further troubleshooting will need to be performed through Cloudflare.